Shipping & Returns

We do our best to have most orders fulfilled within 48 hours. Many of our goods are made to order, which can add time to the delivery time of these items.  

 

Shipping Policy:

ALL PEARLS SHIP FREE!  We try to ship everything USPS First Class Mail, with some exceptions due to larger orders.  

 

Return Policy:
We accept returns of unworn, and undamaged merchandise for full refund or exchange within 30 days of original purchase.  Past the 30 day limit, we cannot accept returns, unless there is abnormal damage.  All returns and exchanges must be accompanied by proof of purchase or an order number.
 
Items Deemed Not Returnable:
We reserve the right to reject returns upon inspection of merchandise.  All items must be returned in as-new condition with original tags attached and in original packaging.  We may reject the returned product if we determine there is damage to the product (stains, holes, etc.) or product packaging. If merchandise shipped back is deemed unfit for return, you will be notified that the return has been rejected and you will be given the option to have the item shipped back to you at your own expense or we will recycle the item.
 
Refunds:
Refunds will be made in the form of the original payment method or store credit. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. We will give refunds for defective items. 
    
If you would like to make a return/exchange, or have any additional questions, please email us at alexandria@nautical-notions.com